The Service Industry's
Reading Room
Twelve years in the service industry within the hosptiality realm will teach you a thing or two. So much that you want to share it with the world. Here, at The Service Industry’s Reading Room, I hope you can walk away with a few tips and tricks to have a more productive (and sometimes meaningful) work day.
Four Easy and Affordable Ways to Manage a Diverse Team
Are you struggling to manage a diverse team? Click the image to see how I effectively oversaw many different work teams.
Service Recovery: How to Turn Angry Guests into Repeat Customers
Pick up some valued tips on how to nail service recovery and turn upset guests into repeat customers.
Bartending: Not a “How-To” But This Will Help
Make more money behind the bar with these simple bartending tips.
How to Be a Good Expo: Helpful Hints & Tried Tricks
Are you new to the world of the kitchen expo or just looking for tips? Either way, tune in for helpful hints on how to be a good expo in a restaurant.